Title: Residential Program Manager
Group Home A
Department: Youth and Family Services
Supervisor: Director of Youth and Family Services
The Residential Program Manager oversees the programs in the residential cottages. This includes the implementation of all Epworth Village policies and procedures, providing objective, trained leadership and facilitating daily operations and decision making. The Residential Program Manager supervises the staff assigned to the residential cottages. This includes staff selection, scheduling, and providing emotional support, developing staff, correcting procedure violations, conflict resolution and training. The Residential Program Manager coordinates communication for all clients assigned to the living unit, responding to information requests from outside the agency and maintaining complete, confidential client files. The ultimate goal of the Residential Program Manager is to establish a safe, predictable, nurturing environment in the living unit that fosters personal growth and group unity for the youth and staff.
I. Job DutiesA. Responsible for a safe and productive living unit that is conducive to client and staff growth and success
- Provide direction and assistance as needed in crisis interventions
- Maintain an image of authority while delegating all routine living unit operations and responsibilities to Behavior Interventionists in order to avoid client confusion or manipulation of authority figures
- Establish a constructive, trusting relationship with each client assigned to the cottage
- Foster group cohesiveness by mediating interpersonal conflicts, modeling a trusting environment and promoting a sense of pride in the group’s environment and accomplishments
- Ensuring all cottage staff have the tools, knowledge, and skills needed to be competent at their assigned positions. Through competence assessments and supervision evaluation
- Supervise 24 initial hours of on-the-job shadowing
- Coordinate and facilitate regularly scheduled staffing, Bi-weekly cottage staff meeting, and daily cottage shift change meetings.
- Review, approve or deny leave requests; sign off on leave requests and time sheets
- Facilitate formal training during new hire orientation, monthly all staff meetings and bi-weekly cottages staff meetings along with informal training during the day to day operation of the cottages.
- Review and establish new unit rules and policies
- Responsible for evaluations of all staff assigned to the cottages
- Initially evaluate and review all Restraints
- Act as primary contact for the Identified Family Resource, Caseworkers, Care Management Team, Foster Care Review Board, school personnel or other entities as authorized by each client’s Service Plan
- Complete, evaluate and ensure implementation of Service Plans and Target Goals or see that designee has completed them
- Ensure that all client files are kept current, accurate and confidential
- Serve as liaison to the Medical Coordinator as needed
- Review information with on-duty Behavior Interventionists
- Route written and oral reports as appropriate
- Provide therapists and caseworkers with copies of significant briefings
- Ensure that any paperwork regarding Restraint is forwarded to the appropriate parties in a timely manner
- Interview and screen potential candidates for open cottage staff positions
- Participate in rotation for week-end supervisor
- Oversee that monthly fire, storm, and other safety drills are conducted and documented accordingly
- Attend classes, seminars and other training opportunities that will foster individual development and professional growth
- Complete 30 hours of approved ongoing training each calendar year with the number of hours being prorated during the first year of employment.
- Receive specific training and pass specified exams in nonviolent crisis intervention (CPI), first aid, CPR and medication administration and complete refreshers as required
- Identify and report all safety issues to the Maintenance Manager as required
- Provide additional client supervision in assigned or given situations
- Provide assistance to client service staff as needed
- Present programs about Epworth Village to the community as requested
- Serve on an agency committee.
- All other duties as may be assigned
- Represent Epworth Village, Inc. in a positive and professional manner
- Adhere to strict confidentiality concerning client, employee and agency information
- Exhibit an understanding of Epworth Village’s vision and mission by adhering to all policies and procedures relevant to both employment and client treatment
- Support all staff as they carry out their assigned duties
II. Position Qualifications
The Residential Program Manager: must be at least 23 years of age and possess at least a Bachelor’s degree, in social work, Counseling, Criminal Justice, Education, or related human service degree from an accredited school; a Master’s degree in said fields is preferred. He or she must have a minimum of two (2) years of experience in child welfare or related field. He or she must be of good moral character; and not engage in or have a history of behaviors injurious to, or which may endanger the health or morals of children. (7-006.04B)
Qualifications include two years’ experience in effectively developing professional, trusting relationships with children and adults, preferably in a residential treatment setting. This position requires accurate case reporting and documentation skills. The Residential Program Manager position requires a positive, self-motivated individual who is capable of responding constructively to extreme emotional stress, disruptive behaviors and critical deadlines.
He or she must also possess a valid Nebraska driver’s license and maintain an insurable driving record by the agency’s insurance company, and pass a series of background checks prior to hire.
Supervises: All Cottage Staff
Notice of Resignation: Thirty day written notice preferred